Frequently Asked Questions

Yes, absolutely! Every item at VINTAGIO is an authentic vintage or collectible piece. We do not sell reproductions or replicas. Each piece is carefully sourced, authenticated, and comes with a Certificate of Authenticity.

Our founder, Mohammed Abdul Baseth, spent decades traveling across England and Europe to curate this collection. Every item has been verified by our expert team for its age, origin, and authenticity.

What we guarantee:

• ✓ 100% authentic vintage/collectible pieces
• ✓ Certificate of Authenticity included
• ✓ Detailed condition notes for each item
• ✓ Provenance information where available

Yes! We welcome you to visit our showroom in Irrumanzil, Banjara Hills, Hyderabad to inspect any item in person before purchasing.

Showroom Information:

• 📍 Location: Irrumanzil, Banjara Hills, Hyderabad - 500034
• 📅 Hours: Monday - Saturday, 10:00 AM - 7:00 PM
• 📞 Call ahead: +91 888 500 4220 to schedule a private viewing

For customers outside Hyderabad, we provide detailed high-resolution photos, video calls, and condition reports. We're happy to answer any specific questions about any piece you're interested in.

Absolutely. Every product listing includes a detailed condition report that describes the item's condition, any signs of age, wear, or restoration.

What's included in our condition notes:

• 📝 Overall condition assessment (Excellent/Good/Fair)
• 🔍 Visible wear, scratches, or marks
• ⚙️ Any repairs or restoration work
• ✨ Patina and age-related characteristics
• 📏 Accurate measurements and dimensions

We believe in complete transparency. These vintage pieces have lived a long life, and their character marks are what make them special. If you have any concerns, please contact us before purchasing.

Our displayed prices are carefully determined based on the item's rarity, age, condition, and market value. However, we are open to reasonable offers, especially for bulk purchases or high-value items.

To inquire about price negotiation:

• 📧 Email us at info@vintagio.in with the product link
• 📞 Call us at +91 888 500 4220
• 💬 Visit our showroom for in-person discussion

Note that limited edition and extremely rare items are generally priced firmly.

Yes! We ship to all locations across India.

Shipping Details:

• 🚚 Shipping Charges May Apply
• 📦 All items are carefully packed with bubble wrap, foam, and double-boxed for maximum protection
• 🔒 Fully insured shipping for high-value items
• 📱 Tracking information provided via email and SMS
• ⏱️ Delivery time: 5-7 business days (metro cities), 7-10 business days (other locations)

For fragile items like glassware and ceramics, we use specialized packing materials to ensure safe delivery.

We offer a 14-day inspection period from the date of delivery.

Return Policy Details:

• ✅ You have 14 days to inspect your item after delivery
• ✅ If you're not satisfied, contact us for a return
• ✅ Item must be returned in its original condition
• ✅ Original packaging and certificate must be included
• 💰 Full refund issued after inspection (shipping costs deducted)

Note: Returns are not accepted for custom orders or items damaged after delivery. Please inspect your item immediately upon arrival.

Vintage and collectible pieces require special care to preserve their beauty and value.

General Care Tips:

• 🧼 Dust regularly with a soft, dry microfiber cloth
• 🌞 Avoid direct sunlight which can fade colors and damage materials
• 💧 Keep away from moisture - use dehumidifiers in humid climates
• 🧤 Handle with clean hands or cotton gloves for valuable pieces
• 📦 Store properly when not on display - use acid-free tissue paper

For specific materials:

• 🪵 Wood: Use furniture polish designed for collectible wood, avoid water
• 🍶 Ceramics/Porcelain: Dust gently, avoid abrasive cleaners
• 🥃 Glass/Crystal: Clean with mild soap and soft cloth, avoid dishwasher
• 🖼️ Paintings/Prints: Keep away from direct light, maintain consistent humidity
• 🥄 Silver/Metal: Use silver polish specifically for collectibles

Contact us if you need specific care instructions for your piece!